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DOC Core Care Standards

People who use the services of the Trust have the right and expectation to the following Core Care Standards:

Assessment:

We will find out with you what your needs are. We’ll explain what’s happening.

Care Planning:

You will have a clear care plan. You’ll be offered a copy of this, including who to contact in an emergency.

Review:

We will check that things are working for you. You can involve a friend or relative in this.

Co-ordination:

Your care will be coordinated. Someone will be there to make sure things work for you.

Discharge & Transfer:

We will make sure your transfer or discharge works well. We’ll make sure everyone involved knows what’s happening.

Families & Carers:

We will work with families and carers. We’ll offer advice and support wherever possible.

Involvement & Choice:

You will be involved as much as you want and are able to be. You can ask for a change of worker if you wish.

Risk:

We will help manage risks to you and others. We’ll also safeguard children and vulnerable adults.

Safety:

We will help you and others to keep as safe as you can be.