DOC Core Care Standards
People who use the services of the Trust have the right and expectation to the following Core Care Standards:
Assessment:
We will find out with you what your needs are. We’ll explain what’s happening.
Care Planning:
You will have a clear care plan. You’ll be offered a copy of this, including who to contact in an emergency.
Review:
We will check that things are working for you. You can involve a friend or relative in this.
Co-ordination:
Your care will be coordinated. Someone will be there to make sure things work for you.
Discharge & Transfer:
We will make sure your transfer or discharge works well. We’ll make sure everyone involved knows what’s happening.
Families & Carers:
We will work with families and carers. We’ll offer advice and support wherever possible.
Involvement & Choice:
You will be involved as much as you want and are able to be. You can ask for a change of worker if you wish.
Risk:
We will help manage risks to you and others. We’ll also safeguard children and vulnerable adults.
Safety:
We will help you and others to keep as safe as you can be.